The only solution to consult your voice messages in that case is to use the native Phone app.
Indeed, the alternative app Messagerie Vocale Visuelle from Orange (for Orange or Sosh customers) has been removed from the store in 2024 and cannot be downloaded anymore to consult the voice messages.
However, if you have already installed the app Messagerie Vocale Visuelle from Orange on your device, you can still use it with a link to Orange Phone.
To benefit from a good configuration of the « Messagerie Vocale Visuelle » app with Orange Phone:
- Go in the section « Mes préférences »
- Click on « Consultation des messages vocaux » and check that « Dans le journal d’appels de mon téléphone » is selected.
If, despite the presence of the Messagerie vocale visuelle Orange app, you still cannot listen to your voice message with the error "Couldn't get this message from the server", it means that there is a connection problem with the voicemail server. You can't do anything, the message will be downloaded once the connection is back again.
Warning:
- You cannot listen to your voice messages if you don't have a data connection or if you are abroad (except european countries)
- If you cannot listen to your voice messages, please check that there is no Ad-Blocker or VPN app installed, that could block the download of the messages.
- If you have 2 SIMs on your device (Orange and/or Sosh), you will receive the messages for your 2 SIMs but you will be able to listen only the messages from SIM1 on ORange Phone app. For the SIM2 voice messages, you need to call the voicemail number.
NB : you can also get the transcription in text of your voice messages directly in the Orange Phone app, if you suibscribed to the corresponding option.
For more details:
Option Orange Téléphone Pro for pro/business Orange customers
Special case Xiaomi : authorize the automatic launch of the app Messagerie vocale visuelle Orange on Xiaomi devices
On Xiaomi devices, you need to authorize the automatic launch of the Messagerie vocale visuelle app to assure that the services work correctly. Without the automatic launch, the application won't be able to notify your for the new voice messages. Whether you use Orange Phone or the Messagerie vocale visuelle app to listen to your voice messages, you will need to activate this automatic launch.
To authorize the automatic launch of the Messagerie vocale visualle app, please go in the Settings of your device: Settings > Applications > Authorizations > Automatic launch management.
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