I get an error message when I play a voice message, what should I do?

It can happen sometimes that some voice messages cannot be read, you will then see the following error message displayed on the voicemail :

First check that you have the last version of the Orange Phone app on  https://play.google.com/store/apps/details?id=com.orange.phone&hl=fr&gl=FR

Indeed, we correct regularly the bugs you notice.

Then:

1. Save the important messages thanks to the feature "Save"
2. Go to the Voicemail settings in the Orange Phone app. Deactivate and reactivate the Visual Voicemail switch

Warning: if you still don't manage to read your voice messages, please check if there is a VPN or Ad-blocker app installed on your device that would block the download of the messages. More info here.