How to consult my voicemails on Android 12 or more (without calling the voicemail server) ?

From Android 12, Orange integrated the voicemail feature exclusively inside the Orange Phone app.

Orange and Sosh customers on Android 12 or more devices can then consult their voice messages only from Orange Phone app or any other "Phone" application like Google or Samsung ones.

1. Voicemail in Orange Téléphone app

To activate the Voicemail in Orange Phone app:

• If you previously used the Messagerie Vocale Visuelle app from Orange:
  • Save all you important voicemails from the Messagerie Vocale Visuelle app from Orange
  • Uninstall the Messagerie Vocale Visuelle app from Orange
• Install the Orange Phone app and consult all your voice messages in the dedicated tab. If you already have Orange Phone app installed, you just need to open the app to access your voice messages.

Accessing the voicemail from Orange Phone app will give you exclusive features:

• Access the voice messages in Wi-fi
• Possible consultation from abroad
• 2 independent voicemails in DualSIM mode
• Automatic transcription of the voice messages in text available in the app (optional and included in Orange Pro option for professionals)
• Deleting messages is synchronized with the main server
• Management of greetings

Of course, in addition, you benefit from the best anti-spam protection and all the features of Orange Phone app.

Warning: if you cannot read your voice messages, check if there is an Ad-blocker or a VPN app installed on your device. Indeed, these applications can block the download of voice messages on Orange Phone.
If a VPN is active, for VPN apps which propose "Split-Tunneling", we strongly recommend to exclude ORange Phone from the VPN traffic (more info here).

2. Voicemail in Samsung Phone app

Once you select the Phone Samsung app as default dialer app, you should have nothing more to do.
However, if you don't see the display of the Voicemail tab of the Samsung PHone app:

• If you previously used the Messagerie Vocale Visuelle app from Orange:
  • Save all you important voicemails from the Messagerie Vocale Visuelle app from Orange
  • Uninstall the Messagerie Vocale Visuelle app from Orange
• Find again all your voice messages in Samsung Phone app

3. Voicemail in Google Phone app

• If you previously used the Messagerie Vocale Visuelle app from Orange:
  • Save all you important voicemails from the Messagerie Vocale Visuelle app from Orange
  • Uninstall the Messagerie Vocale Visuelle app from Orange
• Uninstall Orange Phone app
• Restart your device

Other Phone applications

Most of the manufacturers integrate the visual voicemail in their own Phone application. Don't hesitate to ask our support contact for more information on your device.


* Needs an active SIM card