What to do if the anti-spam database is not updated?

Before launching the app to update the anti-spam database, check that you have an Internet connection so that the application is able to download the latest available version of the database.

When the update does not happen, an error code appears at the bottom of the screen. Here are actions to take for the most common cases.

• Code 10

Our server which hosts the database is not reachable during the update.
This can happen for example when we deploy developments on our platforms in order to improve the service.

In this case, there is nothing to do other than wait and try again later.

• Code 20

Reloading the database does not work properly (the file may be corrupted due to a problem during downloading, for example).

In this case, if after several tries it still does not work, there is no other choice than to delete and then to reinstall the app.

• Code 30
  

Communication between the app and iOS does not occur correctly and therefore the update does not happen.

In this case, we suggest the following solutions to try in this order:

1. wait and try again
2. restart your iPhone then relaunch the application to update the anti-spam database
3. finally, if the problem persists, delete then reinstall the application.

• Code 35

Communication between the application and iOS does not take place correctly and therefore the update does not take place.

In this case, we suggest the following solutions to try in this order:

1. wait and try again
2. restart your iPhone then relaunch the application to update the anti-spam database
3. finally, if the problem persists, delete then reinstall the application.

• Code 40

Communication between the application and iOS does not take place correctly and therefore the update does not take place.

In this case, we suggest the following solutions to try in this order:

1. wait and try again
2. restart your iPhone then relaunch the application to update the anti-spam database
3. finally, if the problem persists, delete then reinstall the application.

If no error code is displayed during a database update failure, try the operations proposed for Code 30.