How to enable the Anti Spam protection? – Orange Phone

To detect spam calls (unwanted & telemarketing calls) before picking up, simply activate the Anti Spam protection of the Orange Phone application:

From your iPhone Settings, go to "Phone" and press Call Blocking and Identification
Activate Orange Phone
Spam calls will now be reported by the application and the type of the call will be displayed on the call screen.

If many applications are listed in the Call blocking and Identification menu, we strongly recommand you to Edit the order so that Orange Phone is set as first in the list.

In some cases, the application does not appear in the "Call blocking and identification" menu in your phone settings. Sometimes the entire "Call blocking and identification" menu is no longer displayed. This is an issue that we escalated to Apple and that has been resolved since iOS 14.6.

We therefore invite you to verify that you have an iOS 14.6 or higher version installed.

Otherwise, and if the problem persists, we offer you the following solutions which would seem to bring satisfactory results:

wait about 1 hour then restart the phone. The app should then be visible in your Settings and you can activate it.

If that doesn't work,

remove and then reinstall the application.

If that doesn't work either,

Access iPhone settings
Enter Privacy
Finally, activate the button to Allow app follow-up requests
Then from the settings go to phone
At the bottom of the screen the option call blocking and identification should have reappeared
Activate the button corresponding to Orange Phone

Finally, if it still doesn't work:

from the iPhone's Phone application, choose a number to identify and press (i)
select "share"
choose "identify the number" with the Orange Phone icon
this will launch Orange Phone and possibly give information on the number
return to settings > phone > the call blocking and identification option should have reappeared
Activate the button corresponding to Orange Phone

Do not hesitate to contact our support team at support@orangetelephone.zendesk.com or from the contact menu of the application if necessary.

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