I can't connect to my company directory on Work Contacts, what should I do ?

Here is a list of potential connection problems and the solution we can bring:

• check pre-requisite
• popup "Action blocked" displayed at the end of the connection process
• infinite loop during registration
• Error ifi48
• other reason

Pre-requisite to respect before connection

To be able to connect on Work Contacts, you need to assure before that the main conditions to access the service are respected:

• the domain name of your company must have been accepted by Orange to use Work Contacts (your company has subscribed the associated offer)
• the Azure administrator of your company must have authorized the Work Contacts app to access the Azure Office 365 tenant of the company: this is a procedure given by Orange to your administrator when subscribing the offer

In addition, on your mobile device, you need to check the following configurations:

• you install Work Contacts in the PERSONAL environment of your device (if you have a split between Pro and Perso)
• you previously installed or activated the application Portal Company inTune on this PERSONAL environment (if you have a split between Pro and Perso and even if the app is already installed in the Professional environment)

Even if you respect all these conditions, you may face problems to connect on Work Contacts.

I see a popup "Action blocked" at the end of the connection process that prevent me from finishing the registration

To correct the problem, you can follow the next steps:

• In the whole list of applications, search for "Link to Windows"

• Long click on the app icon to open the parameters

• Click on Force stop and Deactivate

• You can then start again the connection process on Work Contacts

During the checking process, the app is in an infinite loop and I can only kill the app

Even if you don't see the "Action blocked" popup described above, this is a possibile reason why the connection is not working, so you can try anyway the solution described above.

If this solution doesn't solve the problem, we recommand you to restart the whole process from the beginning by "cleaning" some configurations:

• Uninstall Work Contacts
• Uninstall Portal Company inTune
• Remove the accounts (in personal environment) that could have been created during you previous connection tries:
  • Go to Settings / Accounts and Backup / Manage accounts (the menu names can depend from your mobile device)
  • Delete the professional account with your email address and the Work account

• Re-install Portal Company inTune (no need to launch the app)
• Re-install Work Contacts et restart the connection process

Connection is refused with a specific error (Error ifi48)

This error can happen when you have too many devices declared in your iTunes for your Microsoft account. Maximum limit is set to 20 devices associated to your account. If you reach this limit, you can not use the inTune services anymore on another device.

You can consult the list of devices of your account on the following link: https://myaccount.microsoft.com/device-list

To solve this problem, contact your administrator to remove from the devices list the ones that are not used anymore.

Other errors

If you still have problems to connect, please contact the support from the Work Contacts application in the menu "Contact us". Technical information are automatically added in the request form.